> ## Documentation Index
> Fetch the complete documentation index at: https://docs.accessowl.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Billing & Pricing
AccessOwl uses a simple per-user pricing model. This page explains how billing works, what counts as a billable user, and answers common questions about invoices and plan changes.
## Plans
See our [pricing page](https://www.accessowl.com/pricing) for more details on our current modules and prices.
### Add-on Modules
| Module | Price |
| ------------------------------------------------------------------------------------------------------- | ----------------- |
| **Account Provisioning** — Automated provisioning to 400+ applications, no SCIM or SAML upgrades needed | \$2.50/user/month |
| **Spend Management** — ERP & accounting integrations, spend reports & savings insights | \$3.50/user/month |
Add-ons are billed on top of your base plan at the same billing interval.
A common plan combination is **Growth + Account Provisioning**. This is often less than the cost of upgrading a single SaaS app to an enterprise plan just to get SCIM/SAML access.
## How Billable Users Are Counted
AccessOwl counts billable users based on your **Slack workspace membership**:
* **Full members** — counted as billable users
* **Multi-channel guests** — counted as billable users
* **Single-channel guests** — **not** counted as billable users
This number is retrieved in real-time from Slack via API. You can see your current billable user count at [app.accessowl.io/billing](https://app.accessowl.io/billing).
Only users with the **Org Admin** role in AccessOwl can view the billing page. If you navigate to the billing page and don't see any information, ask your org admin to grant you access or check on your behalf.
### Why Slack Users?
Slack membership is a much better approximation of actual employees than Google Workspace, Microsoft, or other directory accounts, because it avoids counting service accounts, shared mailboxes, and distribution lists. In most cases this results in a lower — and fairer — billable user count for you.
### Slack "Billing Status: Inactive" Caveat
Slack hides users who haven't logged in for 30+ days as part of their "fair billing policy" and marks them as **Billing Status: Inactive**.
This means your AccessOwl billable user count may appear slightly higher than the number Slack shows in its admin console. To see the matching number in Slack, filter your member list to show **Full Members** and **Multi-Channel Guests** with any activity status (remove the "inactive" filter).
## How Billing Works
### Monthly Plans
Your subscription renews on the same date each month. The amount is calculated as:
**User fee × current billable user count = monthly charge**
If your user count changes, the next billing cycle automatically reflects the new count.
### Annual Plans
Annual billing is based on the user count at the start of your contract period. Here's how changes are handled during the year:
**If users decrease:** No credits or refunds are issued during the contract term.
**If users increase:** You are only charged for additional users beyond your baseline, calculated on a **per-month basis**. Only the months where you exceed your original user count are billed at the end of your term.
Say you start the year with **100 users** on an annual plan.
| Month | User count | Extra users billed |
| ------- | --------------- | ----------------------------- |
| Month 1 | 110 (+10 users) | 10 extra seats |
| Month 2 | 105 (-5 users) | 5 extra seats |
| Month 3 | 85 (-20 users) | 0 extra seats (no adjustment) |
| Month 4 | 135 (+50 users) | 35 extra seats |
Extra users are always calculated against the **original baseline** (100), not the previous month.
## Invoices & Payment
### Payment Processor
AccessOwl uses **Paddle** as its payment processor. All subscription charges, invoices, and receipts are handled through Paddle.
### Payment Methods
AccessOwl only support payment via **credit card** in USD. You can update your card through the Paddle subscription management portal or by requesting a link from our support team.
### Invoices & Receipts
Invoices are sent automatically to the email address on file with Paddle. If you need:
* **A copy of a past invoice** — reach out to us via Slack and we'll send you a direct link
* **To change the invoice recipient** — contact us and we'll update it in Paddle
* **VAT handling** — add your VAT number to your Paddle receipt to ensure VAT is not charged on the invoice (this applies for EU cross-border transactions). Paddle doesn't always make this obvious, so feel free to ask us for help
### Billing Page
You can manage your subscription at [app.accessowl.io/billing](https://app.accessowl.io/billing). From there you can:
* View your current plan and billable user count
* Start or manage your subscription
* Access Paddle for payment details
## FAQ
Visit [accessowl.com/pricing](https://www.accessowl.com/pricing) for a full overview of plans and add-ons.
Yes, at any time. Contact us and we'll make the switch. You'll immediately start benefiting from the annual discount.
There is no minimum of users but we AccessOwl has a \$250/month minimum across all plans.
No. AccessOwl pricing is per Slack user, not per app. Connecting 50 more apps adds \$0 to your bill.
Slack hides users inactive for 30+ days from their billing count, however these users are still members with full access. Your AccessOwl count includes all full members and multi-channel guests regardless of activity. See the [Slack billing status caveat](#slack-billing-status-inactive-caveat) section above for details.
Invoices are sent to the email on file with Paddle. If you need a copy or want to change the recipient, reach out to us via your Slack Connect channel and we'll send you direct links to your invoices.