> ## Documentation Index
> Fetch the complete documentation index at: https://docs.accessowl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Notifications

AccessOwl distinguishes two kinds of notifications.

<AccordionGroup>
  <Accordion title="HR Notifications" defaultOpen="true">
    Using an [HRIS](/guides/onboarding-offboarding/onboarding), you will receive notifications when new employees are added or removed. You can directly schedule onboardings and offboardings, keeping your colleagues up-to-date.
  </Accordion>

  <Accordion title="Org Admin Notifications">
    Org Admins are notified e.g. when a new application is discovered.

    <Warning>Application Admins are different. They get notified for tasks via Direct Message.</Warning>
  </Accordion>
</AccordionGroup>

You can set them up by:

1. Use an existing Slack channel or create a new one.
2. Invite the `@AccessOwl` app to the channel.
3. Choose whether to use the channel for HR and/or Org Admin notifications

You can update your notification settings at any time in [Settings](https://app.accessowl.io/settings).

<Warning>Please be aware that using publicly accessible channels may result in the unintentional leakage of sensitive data.</Warning>

## FAQ

<AccordionGroup>
  <Accordion title="Can onboarding and offboarding notifications go to different Slack channels?">
    No. There is a single HR notification channel and both onboarding and offboarding alerts land in it. The only split available is HR vs Org Admin, which can point at two different channels: HR carries the onboarding and offboarding alerts, Org Admin carries events like a newly discovered app.
  </Accordion>

  <Accordion title="What is the difference between channel notifications and task reminders?">
    Channel notifications (HR and Org Admin) are sent to a configured Slack channel for events like new employee detection or new application discovery. Task reminders are sent as direct messages to individual approvers and granters about their personal open tasks.
  </Accordion>

  <Accordion title="Do approvers and granters get reminders about pending tasks?">
    Yes. AccessOwl sends periodic Slack reminder messages to approvers and granters who have outstanding tasks. The reminder is a consolidated summary of all open tasks (approvals, provisioning, and revocations), not a separate notification per request. You can configure reminder frequency in [Settings](https://app.accessowl.io/settings).
  </Accordion>

  <Accordion title="Can I customize how often reminders are sent?">
    Yes. Org Admins can adjust the reminder frequency in [Settings](https://app.accessowl.io/settings). The same frequency applies to all task types (approvals, provisioning, and revocations).
  </Accordion>

  <Accordion title="Can a requester send a reminder to their approver on a specific request?">
    Currently, no. Requesters cannot trigger a reminder on an individual request. Reminders are sent automatically to the person who needs to act, based on the configured schedule. Requesters are notified when an approver makes a decision (approve or deny).
  </Accordion>

  <Accordion title="What happens if an approver doesn't respond to a request?">
    There is no automated escalation. The periodic task reminders will continue to include the pending approval. If a request is blocked, an Org Admin can override the approval on behalf of the unavailable approver from the admin interface.

    <Note>Only Org Admins have the "approve on behalf of" permission. Application Admins and Business Owners cannot override approvals.</Note>
  </Accordion>
</AccordionGroup>