> ## Documentation Index
> Fetch the complete documentation index at: https://docs.accessowl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Aircall

AccessOwl integrates with Aircall to provision and deprovision user access in your Aircall account.

## Capabilities

<CardGroup cols={2}>
  <Card title="Provisioning" icon="user-plus">
    AccessOwl creates user accounts with the specified roles/permissions during access requests.
  </Card>

  <Card title="Deprovisioning" icon="user-minus">
    AccessOwl deletes users in Aircall during access revocations.
  </Card>
</CardGroup>

## Prerequisites

* **Admin** access to your Aircall account, so you can create the integration account user in the Aircall Dashboard.

## Setup

<Steps>
  <Step title="Add Aircall in AccessOwl">
    Either add a new application or open Applications and click the +-symbol, then continue.
  </Step>

  <Step title="Create the integration account as Admin">
    AccessOwl shows you the integration account's email address. In the Aircall Dashboard:

    * Open **Users & Teams** in the sidebar and select **All users**.
    * Click **Create one or multiple users**.
    * Enter the integration account's email address.
    * Set the role to **Admin**.
    * Confirm the creation.

    <Note>
      The integration account needs Admin because only Admins can access the Aircall Dashboard to create, edit, and delete users. Agents and Supervisors cannot manage users.
    </Note>
  </Step>
</Steps>

## FAQ

<AccordionGroup>
  <Accordion title="The user was provisioned but can't use Aircall yet">
    When a user is created in Aircall, they receive an invitation email and must confirm their account before they can use Aircall. The user stays in a pending state until they click the confirmation link in that email.
  </Accordion>
</AccordionGroup>