> ## Documentation Index
> Fetch the complete documentation index at: https://docs.accessowl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Jira Service Management

AccessOwl integrates with Jira Service Management to provision and deprovision user access, and to keep your list of Jira Service Management users and their permissions in sync.

## Capabilities

<CardGroup cols={2}>
  <Card title="Provisioning" icon="user-plus">
    AccessOwl creates user accounts with the specified roles/permissions during access requests.
  </Card>

  <Card title="Deprovisioning" icon="user-minus">
    AccessOwl deactivates users in Jira Service Management during access revocations.
  </Card>

  <Card title="User Sync" icon="arrows-rotate">
    AccessOwl periodically syncs a list of users along with their assigned roles/permissions.
  </Card>
</CardGroup>

## Limitations

<Note>
  Only roles are synced. Groups are not synced.
</Note>

<Note>
  A single Jira Service Management application in AccessOwl can sync either the **Customer** role or the **User** role, but not both at the same time. If you need to manage both, set up two separate Jira Service Management applications in AccessOwl.
</Note>

## Setup

The Jira Service Management integration is configured at the Atlassian organization level. Follow the steps in the [Atlassian overview](/integrations/all/atlassian/overview) to invite the integration account and assign the Organization admin role. Once that is done, Jira Service Management is managed automatically.