> ## Documentation Index
> Fetch the complete documentation index at: https://docs.accessowl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Deskbird

AccessOwl integrates with Deskbird to provision and deprovision user access in your Deskbird workspace.

## Capabilities

<CardGroup cols={2}>
  <Card title="Provisioning" icon="user-plus">
    AccessOwl creates user accounts with the specified roles/permissions during access requests.
  </Card>

  <Card title="Deprovisioning" icon="user-minus">
    AccessOwl deletes users from Deskbird during access revocations.
  </Card>
</CardGroup>

## Prerequisites

* **Global Admin** access to your Deskbird workspace, so you can invite the integration account.

## Setup

<Steps>
  <Step title="Add Deskbird in AccessOwl">
    Either add a new application or open Applications and click the +-symbol, then continue.
  </Step>

  <Step title="Invite the integration account as Global Admin">
    AccessOwl shows you the integration account's email address. In Deskbird:

    * Go to **Admin** > **Users**.
    * Click **Invite users** in the top right corner.
    * Enter the integration account's email address.
    * Set the role to **Global Admin**.
    * Confirm the invite.

    <Note>
      The integration account needs Global Admin because only Global Admins can invite new members, delete users, and manage settings across the entire Deskbird workspace. Lower roles such as Office Admin or Manager cannot perform these actions globally.
    </Note>
  </Step>
</Steps>

## FAQ

<AccordionGroup>
  <Accordion title="The user was provisioned but I can't see them in Deskbird">
    When AccessOwl provisions a user, Deskbird sends them an invitation email. The user is not active in the workspace until they accept that invite. If a provisioning request shows as completed in AccessOwl but the user has not yet appeared, ask them to check their inbox for the Deskbird invite.
  </Accordion>
</AccordionGroup>