> ## Documentation Index
> Fetch the complete documentation index at: https://docs.accessowl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Intercom

AccessOwl integrates with Intercom to provision and deprovision user access in your Intercom workspace.

## Capabilities

<CardGroup cols={2}>
  <Card title="Provisioning" icon="user-plus">
    AccessOwl creates user accounts with the specified roles/permissions during access requests.
  </Card>

  <Card title="Deprovisioning" icon="user-minus">
    AccessOwl removes teammates from the Intercom workspace during access revocations.
  </Card>
</CardGroup>

## Prerequisites

* **Admin** access to your Intercom workspace, so you can invite the integration account and grant it teammate management permissions.

## Setup

<Steps>
  <Step title="Add Intercom in AccessOwl">
    Either add a new application or open Applications and click the +-symbol, then continue.
  </Step>

  <Step title="Invite the integration account">
    AccessOwl shows you the integration account's email address. In Intercom:

    * Go to **Settings > Workspace > Teammates**.
    * Click **+ Add new** and select **+ Add new teammates**.
    * Enter the integration account's email address and continue.
    * Enable the **Can manage teammates, seats and permissions** permission.
    * Send the invite.

    <Note>
      The **Can manage teammates, seats and permissions** permission allows the integration account to add and remove teammates on AccessOwl's behalf. Intercom assigns the integration account a seat when it accepts the invite. Full seats are charged per seat on your Intercom plan, so consider assigning the integration account a lite seat if your plan includes them, to avoid an additional per-seat charge.
    </Note>
  </Step>
</Steps>

## FAQ

<AccordionGroup>
  <Accordion title="A provisioning request failed because no seats are available">
    Intercom requires an available seat before a new teammate can be added to your workspace. If your plan's seat allocation is exhausted, AccessOwl cannot complete the provisioning request. To resolve this, add seats to your Intercom subscription from **Settings > Workspace > Teammates**, then retry the access request in AccessOwl.
  </Accordion>
</AccordionGroup>