> ## Documentation Index
> Fetch the complete documentation index at: https://docs.accessowl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# JumpCloud

AccessOwl integrates with JumpCloud to provision and deprovision user access in your JumpCloud organization, and to keep your list of JumpCloud users and their permissions in sync.

## Capabilities

<CardGroup cols={2}>
  <Card title="Provisioning" icon="user-plus">
    AccessOwl creates user accounts with the specified roles/permissions during access requests.
  </Card>

  <Card title="Deprovisioning" icon="user-minus">
    AccessOwl suspends users in JumpCloud during access revocations.
  </Card>

  <Card title="User Sync" icon="arrows-rotate">
    AccessOwl periodically syncs a list of users along with their assigned roles/permissions.
  </Card>
</CardGroup>

## Prerequisites

* **Administrator with Billing** access to your JumpCloud organization, so you can invite the integration account.

## Setup

<Steps>
  <Step title="Add JumpCloud in AccessOwl">
    Either add a new application or open Applications and click the +-symbol, then continue.
  </Step>

  <Step title="Invite the integration account as Administrator">
    AccessOwl shows you the integration account's email address. In JumpCloud:

    * Click your initials in the top-right corner of the Admin Portal, then select **Administrators**.
    * Click **+Admin** and choose **As New**.
    * Enter the integration account's email address along with a first and last name.
    * Under **Permissions**, select the **Administrator** role.
    * Click **create**.

    The integration account receives an email to complete its account setup. Once it does, AccessOwl can begin managing users.

    <Note>
      The integration account needs the Administrator role because only Administrators can create, suspend, and manage users in your JumpCloud organization.
    </Note>
  </Step>
</Steps>

## FAQ

<AccordionGroup>
  <Accordion title="What is the difference between suspending and deleting a user in JumpCloud?">
    When AccessOwl deprovisions a user, it suspends them rather than deleting them. A suspended user loses access to all JumpCloud-managed resources immediately, but their account and data remain in the system and can be reactivated. Deletion is permanent and cannot be undone. Suspending is the default deprovisioning behavior because it preserves the audit record and allows access to be reinstated if needed.
  </Accordion>
</AccordionGroup>