> ## Documentation Index
> Fetch the complete documentation index at: https://docs.accessowl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sumsub

AccessOwl integrates with Sumsub to provision and deprovision user access in your Sumsub dashboard.

## Capabilities

<CardGroup cols={2}>
  <Card title="Provisioning" icon="user-plus">
    AccessOwl creates user accounts with the specified roles/permissions during access requests.
  </Card>

  <Card title="Deprovisioning" icon="user-minus">
    AccessOwl removes members from the Sumsub dashboard during access revocations.
  </Card>
</CardGroup>

## Prerequisites

* **Admin** access to your Sumsub dashboard, so you can invite the integration account.

## Setup

<Steps>
  <Step title="Add Sumsub in AccessOwl">
    Either add a new application or open Applications and click the +-symbol, then continue.
  </Step>

  <Step title="Invite the integration account as Admin">
    AccessOwl shows you the integration account's email address. In Sumsub:

    * Go to the **Members** page in the Dashboard.
    * Click **Invite team member**.
    * Enter the integration account's email address along with a first and last name.
    * Select **Admin** as the role.
    * Click **Invite**.

    <Note>
      The integration account needs the Admin role because only Admins have full access to all dashboard functionality, including the ability to invite and remove team members. Lower roles such as Compliance Officer or Developer cannot manage other users.
    </Note>
  </Step>
</Steps>

## FAQ

<AccordionGroup>
  <Accordion title="The user was provisioned but I can't see them in Sumsub">
    When AccessOwl provisions a user, Sumsub sends them an invitation email. The user only appears as an active member after they accept that invitation. If a provisioning request shows as completed in AccessOwl but the user is not yet visible in your Sumsub Members list, they have not accepted the invite yet.
  </Accordion>

  <Accordion title="Provisioning results in a reassignment error due to a domain mismatch">
    Some Sumsub organizations restrict team member invitations to specific domains. If the integration account's domain does not match your organization's allowed domains, provisioning requests will result in a reassignment error. Contact AccessOwl to confirm the integration account domain assigned to your organization.
  </Accordion>
</AccordionGroup>