> ## Documentation Index
> Fetch the complete documentation index at: https://docs.accessowl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Trustpilot

AccessOwl integrates with Trustpilot to provision and deprovision user access in your Trustpilot Business account.

## Capabilities

<CardGroup cols={2}>
  <Card title="Provisioning" icon="user-plus">
    AccessOwl creates user accounts with the specified roles/permissions during access requests.
  </Card>

  <Card title="Deprovisioning" icon="user-minus">
    AccessOwl removes users from the Trustpilot Business account during access revocations.
  </Card>
</CardGroup>

## Prerequisites

* **Administrator** access to your Trustpilot Business account, so you can invite the integration account.

## Setup

<Steps>
  <Step title="Add Trustpilot in AccessOwl">
    Either add a new application or open Applications and click the +-symbol, then continue.
  </Step>

  <Step title="Invite the integration account as Administrator">
    AccessOwl shows you the integration account's email address. In Trustpilot:

    * Go to **Settings** > **Business settings** > **Users**.
    * Invite a new user.
    * Enter the integration account's email address.
    * Select the **Administrator** role and set domain access to all domains.
    * Send the invite.

    <Note>
      The integration account needs the Administrator role with access to all domains so it can invite and remove users across all your Trustpilot business profiles. The User role does not have the permissions required to manage team members.
    </Note>
  </Step>
</Steps>

## FAQ

<AccordionGroup>
  <Accordion title="The user was provisioned but I can't see them in Trustpilot">
    When AccessOwl provisions a user, Trustpilot sends them an invite email. The user must accept that invite before they appear as an active member. If a provisioning request shows as completed in AccessOwl but the user is not yet visible, they have not accepted the invite yet.
  </Accordion>
</AccordionGroup>