> ## Documentation Index
> Fetch the complete documentation index at: https://docs.accessowl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Usercentrics

AccessOwl integrates with Usercentrics to provision and deprovision user access in your Usercentrics account.

## Capabilities

<CardGroup cols={2}>
  <Card title="Provisioning" icon="user-plus">
    AccessOwl creates user accounts with the specified roles/permissions during access requests.
  </Card>

  <Card title="Deprovisioning" icon="user-minus">
    AccessOwl removes users from Usercentrics during access revocations.
  </Card>
</CardGroup>

## Prerequisites

* **Admin** access to your Usercentrics account, so you can invite the integration account.

## Setup

<Steps>
  <Step title="Add Usercentrics in AccessOwl">
    Either add a new application or open Applications and click the +-symbol, then continue.
  </Step>

  <Step title="Invite the integration account as Admin">
    AccessOwl shows you the integration account's email address. In Usercentrics:

    * Open **User Management** in your account settings.
    * Enter the integration account's email address in the email field.
    * Set the **Permission** to **Admin**.
    * Click **Add**.

    The integration account will receive an email and must complete sign-up at admin.usercentrics.eu before it can access your account.

    <Note>
      The integration account needs Admin permission because only Admins can add and remove users and manage permissions across the account. Write and Read roles do not have access to User Management.
    </Note>
  </Step>
</Steps>

## FAQ

<AccordionGroup>
  <Accordion title="The user was provisioned but I can't see them in Usercentrics">
    When AccessOwl provisions a user, Usercentrics sends them an email to complete sign-up. The user must register at admin.usercentrics.eu before they appear as an active member. If a provisioning request shows as completed in AccessOwl but the user is not yet visible, they have not finished the sign-up process yet.
  </Accordion>
</AccordionGroup>