> ## Documentation Index
> Fetch the complete documentation index at: https://docs.accessowl.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zendesk

AccessOwl integrates with Zendesk to provision and deprovision user access in your Zendesk account.

## Capabilities

<CardGroup cols={2}>
  <Card title="Provisioning" icon="user-plus">
    AccessOwl creates user accounts with the specified roles/permissions during access requests.
  </Card>

  <Card title="Deprovisioning" icon="user-minus">
    AccessOwl downgrades members from agent to end user in your Zendesk account during access revocations.
  </Card>
</CardGroup>

## Prerequisites

* **Admin** access to your Zendesk account, so you can invite the integration account.

## Setup

<Steps>
  <Step title="Add Zendesk in AccessOwl">
    Either add a new application or open Applications and click the +-symbol, then continue.
  </Step>

  <Step title="Invite the integration account as Admin">
    AccessOwl shows you the integration account's email address. In Zendesk:

    * Open **Admin Center**, click **People** in the sidebar, then select **Team > Team members**.
    * Click **Create team member**.
    * Enter the integration account's email address and name, then click **Next**.
    * Set the Support role to **Admin**.
    * Click **Save**.

    <Note>
      Admin is required so the integration account can add and downgrade team members. Agent seats in Zendesk are licensed, so confirm you have a seat available before adding the integration account. The account owner can add seats from the subscription settings if needed.
    </Note>
  </Step>
</Steps>