HR Notifications
HR Notifications
Using an HRIS, you will receive notifications when new employees are added or removed. You can directly schedule onboardings and offboardings, keeping your colleagues up-to-date.
Org Admin Notifications
Org Admin Notifications
Org Admins are notified e.g. when a new application is discovered.
- Use an existing Slack channel or create a new one.
- Invite the
@AccessOwlapp to the channel. - Choose whether to use the channel for HR and/or Org Admin notifications
FAQ
What is the difference between channel notifications and task reminders?
What is the difference between channel notifications and task reminders?
Channel notifications (HR and Org Admin) are sent to a configured Slack channel for events like new employee detection or new application discovery. Task reminders are sent as direct messages to individual approvers and granters about their personal open tasks.
Do approvers and granters get reminders about pending tasks?
Do approvers and granters get reminders about pending tasks?
Yes. AccessOwl sends periodic Slack reminder messages to approvers and granters who have outstanding tasks. The reminder is a consolidated summary of all open tasks (approvals, provisioning, and revocations), not a separate notification per request. You can configure reminder frequency in Settings.
Can I customize how often reminders are sent?
Can I customize how often reminders are sent?
Yes. Org Admins can adjust the reminder frequency in Settings. The same frequency applies to all task types (approvals, provisioning, and revocations).
Can a requester send a reminder to their approver on a specific request?
Can a requester send a reminder to their approver on a specific request?
Currently, no. Requesters cannot trigger a reminder on an individual request. Reminders are sent automatically to the person who needs to act, based on the configured schedule. Requesters are notified when an approver makes a decision (approve or deny).
What happens if an approver doesn't respond to a request?
What happens if an approver doesn't respond to a request?
There is no automated escalation. The periodic task reminders will continue to include the pending approval. If a request is blocked, an Org Admin can override the approval on behalf of the unavailable approver from the admin interface.
Only Org Admins have the “approve on behalf of” permission. Application Admins and Business Owners cannot override approvals.