Skip to main content
AccessOwl distinguishes two kinds of notifications.

HR Notifications

Using an HRIS, you will receive notifications when new employees are added or removed. You can directly schedule onboardings and offboardings, keeping your colleagues up-to-date.
Onboarding alerts come from your HRIS. AccessOwl posts to the HR channel when a new employee appears in the HRIS with a future start date. An onboarding you start by hand in Slack or on the web does not post to the HR channel. Offboardings post either way, manual or HRIS.
Org Admins are notified e.g. when a new application is discovered.
Application Admins are different. They get notified for tasks via Direct Message.
You can set them up by:
  1. Use an existing Slack channel or create a new one.
  2. Invite the @AccessOwl app to the channel.
  3. Choose whether to use the channel for HR and/or Org Admin notifications
You can update your notification settings at any time in Settings.
Please be aware that using publicly accessible channels may result in the unintentional leakage of sensitive data.

​
FAQ

No. There is a single HR notification channel. Offboarding alerts always land in it, and onboarding alerts land in it when the onboarding comes from your HRIS. The only split available is HR vs Org Admin, which can point at two different channels: HR carries the onboarding and offboarding alerts, Org Admin carries events like a newly discovered app.
Onboarding alerts in the HR channel come from your HRIS. AccessOwl posts when a new employee appears in the HRIS with a future start date. An onboarding you start by hand in Slack or on the web does not post to the HR channel. Offboardings post either way, manual or HRIS.If you onboard manually to control which Access Templates apply and still want the channel record, you can edit the HRIS-triggered onboarding before it runs instead of starting one by hand.
Not today. The onboarding messages sent to a new hire are not configurable and cannot be switched off. If AccessOwl is not your access-request surface, set every application to not requestable, so the messages cannot lead anywhere.
Channel notifications (HR and Org Admin) are sent to a configured Slack channel for events like new employee detection or new application discovery. Task reminders are sent as direct messages to individual approvers and granters about their personal open tasks.
Yes. AccessOwl sends periodic Slack reminder messages to approvers and granters who have outstanding tasks. The reminder is a consolidated summary of all open tasks (approvals, provisioning, and revocations), not a separate notification per request. You can configure reminder frequency in Settings.
Yes. Org Admins can adjust the reminder frequency in Settings. The same frequency applies to all task types (approvals, provisioning, and revocations).
Currently, no. Requesters cannot trigger a reminder on an individual request. Reminders are sent automatically to the person who needs to act, based on the configured schedule. Requesters are notified when an approver makes a decision (approve or deny).
There is no automated escalation. The periodic task reminders will continue to include the pending approval. If a request is blocked, an Org Admin can override the approval on behalf of the unavailable approver from the admin interface.
Only Org Admins have the “approve on behalf of” permission. Application Admins and Business Owners cannot override approvals.
No. Approval requests are delivered to each approver as a Slack direct message, and there is no setting to send them to a channel or group chat. Only the HR and Org Admin notifications (onboarding, offboarding, newly discovered apps) can target a shared channel, configured under Settings. Approvers see which steps are already done by opening the request in the App Hub under My Requests.
Last modified on September 18, 2026