Access Requests

The access request workflow can be split into three phases.

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1. Request

Users can request accesses on-demand using the shortcut /request or a button on the home tab of the AccessOwl Slack app.

Here’s how it works:

1. Only if you don’t have a manager set: You’re asked to provide the name of your manager.
2. By default access requests need to be approved by your direct manager.
3. After approval, provisioning requests with all the necessary details are sent to the responsible application admins or to AccessOwl for automated provisioning.

Access requests can be denied/rejected by the manager or application admin. However, you will be kept up-to-date via Slack messages about the request status.

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2. Approval

AccessOwl offers different options for approval policies, which are managed by your AccessOwl Org Admins. The default option is manager approval. A manager will be asked to approve your access request. They have the option to either approve or deny. You will receive a notification after the approver has made a decision.

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3. Provisioning

The final step is the creation of the requested access. Depending on whether the application is managed by an internal application administrator or via an integration of AccessOwl, there are two options: