Skip to main content
The same person can end up with two profiles in AccessOwl, for example when they have accounts under two different email addresses and each one syncs in as its own user. Both profiles then show up when you search for the person, such as in approval policy or Application Admin pickers, and it is hard to tell which one to pick. The fix is to merge the two profiles into one:
1

Open one of the duplicate profiles

Go to Users in the admin interface and open either of the person’s profiles.
2

Merge the profiles

Click the three-dot menu in the top right of the profile and select Merge.
After merging, the person appears as a single profile everywhere, including approval policy and Application Admin pickers.