Where users come from
User profiles arrive from your connected systems or are created as part of an onboarding or access request, so the user list always reflects who actually exists in your organization.- Directory integrations. Most users arrive through integrations like Slack, Google Workspace, Microsoft 365, or your HRIS. AccessOwl syncs with your directories regularly and keeps statuses and attributes such as the manager up to date. The icons next to each user’s name on the Users page show which connected directories the user exists in.
- Onboarding. Starting a user onboarding via Slack or the Onboard User button on the Users page creates the profile as part of the flow. This also works for someone who has no account in any connected directory, for example when their email domain is not connected through Google Workspace or Microsoft Entra ID.
- External users. For contractors and other people outside your organization, type their full email address in an access request. This creates the user in AccessOwl without adding them to any of your directory workspaces. See Onboarding Contractors and External Users.
User attributes
Beyond name and email, user profiles carry attributes such as job title, department, employment type, and manager. With an HRIS integration, these attributes are imported and kept in sync automatically, and they appear as sortable columns on the Users page.Actions on the Users page
From the page header you can- Sync Directories to trigger a directory sync on demand instead of waiting for the next scheduled one.
- Export the user list as a CSV, for example for audits or reporting.
- Onboard User to start a user onboarding.
Actions on a user profile
Open a user from the Users page to see their profile with their applications, requests, and revocations. From the top of the profile you can- Edit the user’s attributes, for example to overwrite the manager.
- Scan now to run a Shadow IT discovery scan for the user.
- History to review the full history of the user’s access and status changes.
- Reactivate an offboarded user who returns. See how to onboard a previously offboarded employee.
- Show Requests and Show Revocations to jump to the user’s access requests and revocations.
- Merge… to consolidate two profiles that belong to the same person. See Merge Duplicate User Profiles.
- Offboard… to revoke the user’s access. See User Offboarding.
- Depending on the user’s status, situational actions such as Cancel Offboarding for a scheduled offboarding or Retrigger onboarding.
There is no delete action on a user profile. AccessOwl keeps every user’s record for audit purposes. See User Deletion for the reasoning and what to do instead.