User Statuses

Status	Description
Provisioning planned	An onboarding is scheduled with a future provisioning date. Provisioning starts on the planned date.
Onboarding	The user has an onboarding or access request that has not finished provisioning yet. The status flips back to Active automatically once the last open request completes.
Active	The user is active and has no open onboarding or offboarding in progress.
Inactive	The user’s account is suspended in your directory, for example during extended leave. AccessOwl picks up the suspension on the next directory sync and deactivates the user. Their assigned application access stays in place and is not removed, so everything is intact when they return.
Offboarding scheduled	A scheduled offboarding is set for a future date, typically the user’s last day. It can be rescheduled or cancelled until it runs.
Offboarding	An offboarding was triggered and steps are still remaining.
Offboarded	The offboarding completed. The user keeps appearing on the Users page for audit purposes, and a Reactivate button is available on their profile if they return.

Status

Description

Provisioning planned

An onboarding is scheduled with a future provisioning date. Provisioning starts on the planned date.

Onboarding

The user has an onboarding or access request that has not finished provisioning yet. The status flips back to Active automatically once the last open request completes.

Active

The user is active and has no open onboarding or offboarding in progress.

Inactive

The user’s account is suspended in your directory, for example during extended leave. AccessOwl picks up the suspension on the next directory sync and deactivates the user. Their assigned application access stays in place and is not removed, so everything is intact when they return.

Offboarding scheduled

A scheduled offboarding is set for a future date, typically the user’s last day. It can be rescheduled or cancelled until it runs.

Offboarding

An offboarding was triggered and steps are still remaining.

Offboarded

The offboarding completed. The user keeps appearing on the Users page for audit purposes, and a Reactivate button is available on their profile if they return.

FAQ

Why does a long-time employee show as Onboarding?

The Onboarding status means the user has an open access request that is still in Processing access, not that they are a new hire. The requests that stay open longest are for manually provisioned applications, where the assigned provisioner has to mark the access as granted before the request completes.To find the cause, open the user’s profile and look for the open access request. Note which application it is and who the assigned provisioner is. That person is the one who unblocks it. Once the request is completed, the status returns to Active automatically and no cleanup is needed.If instead the user is stuck because an onboarding was started without any applications selected, click Cancel on the onboarding banner on their profile. The user switches to Active and keeps all their current access.

Does the Onboarding status restrict the user in any way?

No. A user in Onboarding status can work normally with all the access they already have. The status only signals that a request for them is still being processed.

Why is a user shown as Inactive?

Their account is suspended in Google Workspace or Microsoft 365, typically because of extended leave. When the directory account is reactivated, AccessOwl detects it on the next sync, and you can fully restore the user by clicking Reactivate on their profile. See Employee Leave.

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