Capabilities
Provisioning
AccessOwl creates user accounts with the specified roles/permissions during access requests.
Deprovisioning
AccessOwl downgrades members from agent to end user in your Zendesk account during access revocations.
Prerequisites
- Admin access to your Zendesk account, so you can invite the integration account.
Setup
Add Zendesk in AccessOwl
Either add a new application or open Applications and click the +-symbol, then continue.
Invite the integration account as Admin
AccessOwl shows you the integration account’s email address. In Zendesk:
- Open Admin Center, click People in the sidebar, then select Team > Team members.
- Click Create team member.
- Enter the integration account’s email address and name, then click Next.
- Set the Support role to Admin.
- Click Save.
Admin is required so the integration account can add and downgrade team members. Agent seats in Zendesk are licensed, so confirm you have a seat available before adding the integration account. The account owner can add seats from the subscription settings if needed.