Capabilities
Provisioning
AccessOwl creates user accounts with the specified roles/permissions during access requests.
Deprovisioning
AccessOwl deletes users from your PagerDuty account during access revocations.
Prerequisites
- Admin access to your PagerDuty account, so you can invite the integration account.
Setup
1
Add PagerDuty in AccessOwl
Either add a new application or open Applications and click the +-symbol, then continue.
2
Invite the integration account as Admin
AccessOwl shows you the integration account’s email address. In PagerDuty:
- Navigate to People > Users.
- Click Add Users in the top right corner.
- Enter the integration account’s name and email address.
- Set the base role to Admin.
- Send the invite.
The integration account needs the Admin base role to add and delete users on your behalf. Admin is a billable role in PagerDuty, so it will count toward your user seat usage.
FAQ
A deprovisioning request resulted in a reassignment error
A deprovisioning request resulted in a reassignment error
PagerDuty does not allow deleting a user who is currently on-call on a schedule or escalation policy, or who has at least one open incident assigned to them. If a deprovisioning request results in a reassignment error, check whether the user is on an active schedule or has open incidents in PagerDuty, resolve those first, then retry the revocation in AccessOwl.