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AccessOwl integrates with Intercom to provision and deprovision user access in your Intercom workspace.

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Capabilities

Provisioning

AccessOwl creates user accounts with the specified roles/permissions during access requests.

Deprovisioning

AccessOwl removes teammates from the Intercom workspace during access revocations.

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Prerequisites

  • Admin access to your Intercom workspace, so you can invite the integration account and grant it teammate management permissions.

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Setup

1

Add Intercom in AccessOwl

Either add a new application or open Applications and click the +-symbol, then continue.
2

Invite the integration account

AccessOwl shows you the integration account’s email address. In Intercom:
  • Go to Settings > Workspace > Teammates.
  • Click + Add new and select + Add new teammates.
  • Enter the integration account’s email address and continue.
  • Enable the Can manage teammates, seats and permissions permission.
  • Send the invite.
The Can manage teammates, seats and permissions permission allows the integration account to add and remove teammates on AccessOwl’s behalf. Intercom assigns the integration account a seat when it accepts the invite. Full seats are charged per seat on your Intercom plan, so consider assigning the integration account a lite seat if your plan includes them, to avoid an additional per-seat charge.

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FAQ

Intercom requires an available seat before a new teammate can be added to your workspace. If your plan’s seat allocation is exhausted, AccessOwl cannot complete the provisioning request. To resolve this, add seats to your Intercom subscription from Settings > Workspace > Teammates, then retry the access request in AccessOwl.