Capabilities
Provisioning
AccessOwl creates user accounts with the specified roles/permissions during access requests.
Deprovisioning
AccessOwl removes members from the Sumsub dashboard during access revocations.
Prerequisites
- Admin access to your Sumsub dashboard, so you can invite the integration account.
Setup
Add Sumsub in AccessOwl
Either add a new application or open Applications and click the +-symbol, then continue.
Invite the integration account as Admin
AccessOwl shows you the integration account’s email address. In Sumsub:
- Go to the Members page in the Dashboard.
- Click Invite team member.
- Enter the integration account’s email address along with a first and last name.
- Select Admin as the role.
- Click Invite.
The integration account needs the Admin role because only Admins have full access to all dashboard functionality, including the ability to invite and remove team members. Lower roles such as Compliance Officer or Developer cannot manage other users.
FAQ
The user was provisioned but I can't see them in Sumsub
The user was provisioned but I can't see them in Sumsub
When AccessOwl provisions a user, Sumsub sends them an invitation email. The user only appears as an active member after they accept that invitation. If a provisioning request shows as completed in AccessOwl but the user is not yet visible in your Sumsub Members list, they have not accepted the invite yet.
Provisioning results in a reassignment error due to a domain mismatch
Provisioning results in a reassignment error due to a domain mismatch
Some Sumsub organizations restrict team member invitations to specific domains. If the integration account’s domain does not match your organization’s allowed domains, provisioning requests will result in a reassignment error. Contact AccessOwl to confirm the integration account domain assigned to your organization.