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AccessOwl integrates with Aircall to provision and deprovision user access in your Aircall account.

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Capabilities

Provisioning

AccessOwl creates user accounts with the specified roles/permissions during access requests.

Deprovisioning

AccessOwl deletes users in Aircall during access revocations.

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Prerequisites

  • Admin access to your Aircall account, so you can create the integration account user in the Aircall Dashboard.

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Setup

1

Add Aircall in AccessOwl

Either add a new application or open Applications and click the +-symbol, then continue.
2

Create the integration account as Admin

AccessOwl shows you the integration account’s email address. In the Aircall Dashboard:
  • Open Users & Teams in the sidebar and select All users.
  • Click Create one or multiple users.
  • Enter the integration account’s email address.
  • Set the role to Admin.
  • Confirm the creation.
The integration account needs Admin because only Admins can access the Aircall Dashboard to create, edit, and delete users. Agents and Supervisors cannot manage users.

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FAQ

When a user is created in Aircall, they receive an invitation email and must confirm their account before they can use Aircall. The user stays in a pending state until they click the confirmation link in that email.