Skip to main content

Documentation Index

Fetch the complete documentation index at: https://docs.accessowl.com/llms.txt

Use this file to discover all available pages before exploring further.

AccessOwl integrates with Atlassian to provision and deprovision user access across your Atlassian products, and to keep your list of Atlassian users and their permissions in sync. The integration is configured once at the Atlassian organization level and covers the following products:

Jira

Confluence

Jira Product Discovery

Jira Service Management

Statuspage

​
Capabilities

Provisioning

AccessOwl creates user accounts with the specified roles/permissions during access requests.

Deprovisioning

AccessOwl deactivates users in Atlassian during access revocations.

User Sync

AccessOwl periodically syncs a list of users along with their assigned roles/permissions.

​
Prerequisites

  • Organization admin access to your Atlassian organization, so you can invite the integration account and assign the org admin role.

​
Setup

1

Add Atlassian in AccessOwl

Either add a new application or open Applications and click the +-symbol, then continue.
2

Invite the integration account to the organization

AccessOwl shows you the integration account’s email address. In Atlassian:
  • Open admin.atlassian.com and go to Directory > Users.
  • Click Invite users.
  • Enter the integration account’s email address.
  • Select the products the integration should manage (Jira, Confluence, Jira Service Management, Jira Product Discovery, Statuspage).
  • Send the invite.
3

Promote the integration account to Organization admin

Once the invite is accepted:
  • In Directory > Users, find the integration account.
  • Open the user’s profile.
  • Click the ⋯ (more actions) menu and select Assign org admin role.
The integration account needs Organization admin because it is the role with the broadest permissions for managing users, groups, and product access across all sites in the organization. Organization admin automatically grants Site Admin on every site, which is required for AccessOwl to provision and deprovision users in each product.